Privacy Policy

Last updated: 12 August 2026

1. Who we are

Acuity Inspections is a trading style operated by Nest Assured Inspections Ltd, a company registered in England and Wales under company number 17172113.

For data protection purposes, Nest Assured Inspections Ltd is the controller of personal information collected through this website and in connection with Acuity Inspections services.

Registered address: Unit 160, 548-550 Elder House, Elder Gate, Milton Keynes, Buckinghamshire.

Privacy contact: info@nestassuredinspections.co.uk

2. Information we may collect

Depending on how you use the website or contact us, we may collect your name, company name, email address, telephone number, project location, service requirements, project details, preferred contact method and any other information you choose to provide.

We may also receive limited technical information about use of the website, such as browser/device information and server logs. If analytics or advertising technologies are introduced, they will be described in our Cookie Policy and, where required, used only after consent.

3. How we collect information

We collect information when you submit a website form, contact us by phone or email, instruct us to provide services, communicate with us during a project, or otherwise provide information directly to us.

4. Why we use your information

We use personal information to respond to enquiries, prepare quotations or proposals, provide and administer our services, communicate about projects, maintain business and accounting records, manage legal or contractual obligations, improve our website and services, and protect our legitimate business interests.

5. Lawful bases

Depending on the circumstances, we process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, or because we have a legitimate interest in operating and improving our business and responding to enquiries.

Where the law requires consent, including for certain non-essential cookies or similar tracking technologies, we will ask for it separately.

6. Who we may share information with

We may share personal information with service providers that help us operate our business, such as website hosting, email, IT, accounting and professional advisers, and with contractors or consultants where this is necessary for an agreed project. We may also disclose information where required by law or to establish, exercise or defend legal claims.

Our website forms are hosted using Netlify services. Information submitted through a form may therefore be processed by Netlify on our behalf.

7. International transfers

Some technology providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place as required by UK data protection law.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, insurance and contractual requirements. As a general guide, routine enquiries that do not become clients may be retained for up to 24 months, while contractual, project and accounting records may be retained for up to six years after the relevant relationship or transaction ends, unless a longer period is required for legal or insurance reasons.

9. Your rights

Depending on the circumstances, you may have rights to access your personal information, ask us to correct or erase it, restrict or object to its use, request transfer of information, and withdraw consent where processing is based on consent.

To exercise a data protection right or raise a complaint about how we use your information, email info@nestassuredinspections.co.uk. We will handle data protection complaints in accordance with applicable UK law.

10. Complaints to the ICO

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. Information about making a complaint is available at ico.org.uk.

11. Security

We use reasonable technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

12. Cookies and similar technologies

For information about cookies and similar technologies used on this website, please read our Cookie Policy.

13. Changes to this policy

We may update this policy from time to time to reflect changes to our services, technology or legal obligations. The current version will always be published on this website.